Marks and Spencer Loyalty Card Review

Watch this item
2.8 stars
Average rating for this product is: 2.8 out of 5

From 4 ratings and 6 reviews

Thumb up 50% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Guest's Review of Marks and Spencer Loyalty Card

5th May 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of Incentives
    0 stars
Good Points


Bad Points

10


General Comments

I recently received a letter informing me that a Marks and Spencer Loyalty Card had been inactive for a period of time and that your company just required confirmation that it was still in possession. I duely telephone your helpline to inform you that I did have the card but unfortunately my wife had died last July. Th operator was unbelievably rude and insensitive to my situation and demanded to know why the card had not been cancelled immediately. I firmly replied that I had a little more on my mind at the time and cancelling the card must have simply slipped my mind.The operator seemed to not accept this nor did she seem to understand the fact that I would no longer wish to have an account with Marks and Spencer if this is the way you conducted business.
I would appreciate it if you could please track back his operator and have an appropriate word. My wife and I have long been ardent supporters and customers of Marks and Spencers and I feel very let down and hugly disappointed.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

Guest's review has yet to be rated - Be the first!

How helpful did you find this review?