Lloyds TSB Internet Banking www.lloydstsb.com Review

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Lloyds TSB Internet Banking www.lloydstsb.com
2.5 stars
Average rating for this product is: 2.5 out of 5

From 28 ratings and 85 reviews

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verrymucha's Review of Lloyds TSB Internet Banking www.lloydstsb.com

5th May 2009

Overall Rating

5 stars
  • Value for money
    5 stars
  • Ease of Use
    5 stars
  • Used service for
    0 - 6 Months
Good Points

Telephone banking was perfect, untill I informed them, I am going on line, they refused me any assistence,
they stopped my statements, sent me letters saying I had changed address, Why?


General Comments

I have tried repeatedly to register with Lloyds TSB on line banking, with lloyds telephone banking on the phone in one hand and trying to register with the other. After one hour I was told informed you are now registered, your password will be posted to you. Five days latter I recived four months of statements, why?.
I paid a visit to my branch at kingswood Bristol and hopefully, my problem is solved, only five days to wait, Again.

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Members' Comments onverrymucha's Review

  • verrymucha Rank: Lance Corporal on 7th May 2009

    07-05-09 still unable to log on,the password i gave to the branch at Kingswood i am told is wrong.
    After resetting my password and memorable information i had to contact the help desk, who informed me the system was down, and to call back.
    Is it me? i have called back each hour, for the last three hours to no avail.
    I have been trying for two weeks to close my Internet account and open a "e" account, which was the start of the whole problem at the beginning of April, frustrated and angry i now sit and wait.