Written on: 04/05/2009
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I have recently been switched from Pomona First Federal (PFF) and had an online bill pay account , but NONE of my records prior to April 15, 2009 were saved. I have been told that none of these records can be retrieved. Unfortunately, your bank statements do not show Payees for online banking. only that funds were expended. So, if you were counting on these records for tax purposes, etc. they are not available. Customers were NOT informed that this would happen, it just did. Talk about poor customer service. When this was brought to the branch's attention, even the bank personnel did not know that these records were not saved. Beware Downey Savings customers!!