Barclays Bank Review

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Barclays Bank
1.4 stars
Average rating for this product is: 1.4 out of 5

From 1 rating and 68 reviews

Thumb down 21% of users recommend this product

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Guest's Review of Barclays Bank

3rd May 2009

Overall Rating

1 stars
  • Telephone Banking
    0 stars
  • Local Branch
    3 stars
  • Customer Service
    0 stars
  • Internet Banking
    0 stars
  • Cash Point Facility
    2.5 stars
Good Points

Hard to think of one. I suppose in the branches the staff are unexplainably chipper.


Bad Points

Terrible customer service (esp. on phone lines, which have endless waits).
Frequent mistakes on mailings, on freezing cards.
A nightmare on overdraft protection (or lack thereof, with subsequent expensive charges)


General Comments

I live abroad, and have tried, unsuccessfully, to manage my account in the UK with Barclays. My card is frequently frozen, I spend hours at long-distance rates trying to get telephone service, and an explanation for why my card is frozen. I am then, repeatedly, told that my card has had activity outside the UK. I explain that I LIVE outside the UK. I am told that I should have told Barclays before my "trip". I ask them to look at the mailing address on my account... which is in the country where the transactions have been occurring. If this happened one, I could live with it. It happens every other month, and with wasted time and money on the phone, I am looking for a better bank.

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