Dilly Dots Tots www.beyondtherainbow.co.uk Review

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1.1 stars
Average rating for this product is: 1.1 out of 5

From 0 ratings and 21 reviews

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Guest's Review of Dilly Dots Tots www.beyondtherainbow.co.uk

1st May 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer Service
    0 stars
  • Goods purchased & cost
    Not Set! Not Set!
  • Delivery
    Up to a week late
  • Quality of website
    2 stars
Good Points

there are not any good points


Bad Points

really bad customer service, phonecalls never returned, fobbed off stories about delivery customers


General Comments

l to wished that l had come on here first before ordering from Dilly Dots Tots as l would never of ordered from them .
l ordered way back in November a Le Toy Van Fairy train set for my daughter for Christmas which cost £59.99, after chasing the order it arrived damaged as it had been sent with no packaging at all just in its original box. Contacted Dilly Dots Tots who said they would phone me back to arrange a replacement, no phone call was returned so tried to call them back the answer phone was left on for days so l got bored, ordered the item from another company and returned the item asking for a refund. After three months a refund had never been issued so l contacted Dilly Dots Tots who said that the item had not been delivered to them. so l contacted Parcel Force who assured me that it had been sent. l am still waiting for a refund which luckily enough l paid for this item with a credit card so now that company have to sort it out for me. l am seriously thinking about reporting this company as l dont see why they should be allowed to get away with it as doesn't seem to be just me who has had problems.

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