jadeyydoe's Review of Abbey National Telephone Banking
1st May 2009
Overall Rating
- Customer Service
I disliked Abbey National Telephone Banking very much. I had to call them up 3 weeks ago to ask them why they had sent my new bank card to a branch over 100 miles away from where I actually live for them to tell me they cannot mail it to me or to a branch that is close to me. So i had to drive 100 miles to pick up the card which ended up getting eaten by the machine straight after. I went to the bank (where I live) and asked them to send another new card straight to my house. It got sent to the branch 100 miles away again.
I have rung them up again the person I got I could barely understand but he seemed nice enough he asked me to stay on the line and he will put me on the phone with the manager of the branch 100 miles away. 2 minutes later THEY HUNG UP!
I am not impressed and thinking of changing banks now.
This is ridiculous
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