PeteF's Review of Virgin Media
29th Apr 2009
Overall Rating
- Value for money
- Customer Service
- Extra Features
- Reception
- Reliability
Fast Broadband and unlimited downloads
Bad Points
Customer Services is diabolical.
I'm giving them my notice - I just hope they can process that!!!
General Comments
If you ever go with virgin media then choose the package and stick with it - forever or until there's something better somewhere else and then switch companies!!! Because as soon as you try speaking to their so called customer services, you'll find that they are completely useless. There must be so many sales, customer service and new products departments that none of them have a clue what the others are offering. I got a letter from their customer services offering an upgrade, and having arranged a date to get this upgrade installed, they didn't process the phonecall. So we spent the entire afternoon waiting for nothing - which is frustrating. We then phone them to see why they didn't turn up, and to try to arrange another installation. Now they can't give the deal I agreed to because aparently it doesn't exist anymore!!! Even though the letter says I've got until 30th April before deal ends. I've now spent 4 evenings and an afternoon trying to get something they offered to me. This isn't the first time we've spent endless evenings trying to get some kind of service out of Virgin. Completely Useless.
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