HSBC Bank Review

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HSBC Bank
1.9 stars
Average rating for this product is: 1.9 out of 5

From 1 rating and 60 reviews

Thumb down 33% of users recommend this product

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Zaffi's Review of HSBC Bank

Overall Rating

1 stars
  • Telephone Banking
    0.5 stars
  • Local Branch
    0 stars
  • Customer Service
    0.5 stars
  • Internet Banking
    0 stars
  • Cash Point Facility
    1.5 stars
Good Points

Easy access, town centre.


Bad Points

There is no counter service anymore at my local branch. Cash withdrawal machines, Paying in machines, Statement machine,Telephone and internet banking machine,, etc.
You can no longer cash a cheque at the branch. You have to use your bank card to withdraw its daily limit ,and make several trips per week to the cashpoint if a larger sum of money is needed.
I was told by the call centre that I could not be put through to my branch unless I knew someone personally..and that I would have to travel to another branch that did cash cheques !
This is no longer a banking service.It is an impersonal ,machine run building..


General Comments

I have held an account with HSBC for 19 years. I was happy with the service at my local branch until they underwent a refurb a few months ago.
If letters were sent out to customers informing them of what the changes were going to be then I would have found another bank.


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