Guest's Review of UPC Ireland
28th Apr 2009
Overall Rating
- Value for money
- Customer Service
- Time Service UsedOver 1 Year
- Features
Well priced, reliable Broadband
Bad Points
Everything else
service
tv functionality
coverage
General Comments
I have never encountered a media company quite like UPC Ireland. Customer service doesn't care, and you will wait at least 10-20 minutes on hold every time. If you choose to ask for a call back they will do so...within 3 working days!
And on to the services...
Their Internet service is fairly reliable and moderately priced. That is the reason I gave them a 1 and not a 0.
The digital + TV service is state of the art...for 1992. No VOD (video on demand), archaic functionality of the guide, difficult recording features - is it so difficult to be able to choose a show and record every episode???, playback is woefully slow to respond while fast forwarding through commercials.
So I am moving down the street about 500 metres. I call them to get my accounts transferred and: they do not offer broadband in this area. wow.
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