Expedia, www.expedia.com Review

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0.8 stars
Average rating for this product is: 0.8 out of 5

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cougargirl's Review of Expedia, www.expedia.com

27th Apr 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer Service
    0 stars
  • Have you booked through this tour operator before?
    Yes

Expdia has awful customer service. We booked our honeymoon to Cabo months ago. last month we received an email (no phone call) just a generic email that our return flight was canceled. They did not help @ all with finding a new flight. We found a new flight and had to keep the changes through Expedia. Last Firday (the day before our wedding) we received another email that once again our flight was canceled. Once again no help as to how to reschedule the flight. we called expedia and were put on hold for 45/minutes. We finally got through today and now are paying $300 more b/c of the flight changes. Besides the price increasing by $300 we also had to spend over an hour and forty-five minutes on hold. We will never be using Expedia again. They are a pain in the rear to deal wiht and have the worse customer service that i have ever received.

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