Sainsbury Kitchen Appliances Online www.sainsburyskitchenappliances.co.uk Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

From 1 rating and 29 reviews

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Guest's Review of Sainsbury Kitchen Appliances Online www.sainsburyskitchenappliances.co.uk

27th Apr 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Delivery
    Still waiting
  • Quality of website
    1 stars
  • Goods purchased & cost
    Washing machine, £218
  • Customer Service
    3 stars
Good Points

Good customer service on the phone, but what's the use if they don't deliver the product


Bad Points

The list is too long!!


General Comments

I have been reading the negative reviews on this site and its like Deja vu! Sainsbury Kitchen Appliances Online took my money as soon as I ordered, was promised delivery within 1 week. 2 days before the delivery I was called to say there was a delay and new delivery date was set for 2 weeks time (despite website still stating express delivery was available). This happened 2 more times and a month and a half on we still had no washing machine. So biting the bullet we decided to change washing machine model, only to be told they would have to refund our money (would take 5 days) but would take the money out for the other appliance (same price) immediately. We cancelled both orders and won't be using "Sainsburys kitchen appliances" again!!! To top it off they sent me an email to complete a customer satisfaction survey - the link was incorrect and did not link to the survey!!

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