eCar Insurance Review

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go to www.ecarinsurance.co.uk
0.6 stars
Average rating for this product is: 0.6 out of 5

From 1 rating and 66 reviews

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Shipitin's Review of eCar Insurance

24th Apr 2009

Overall Rating

0 stars
  • Value for money
    2 stars
  • Reason for going with this company
    Specialise in my Needs
  • Driver Type
    Male Driver
  • Customer Service
    0.5 stars
  • Have you made a Claim
    Never Claimed
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    Admiral
Good Points

Long European Cover
Cheap


Bad Points

Email Only contact
Do not answer £1/min telephone.
Do not respond to emails they choose not answer.
Not customer service orientated.
Charge calculations wrong (in their favour!)


General Comments

eCar Insurance may be amongst the cheapest and has unusually long European cover, however its customer service is dreadful!! As it is an internet company they only allow communication via email. The problem is that if they disagree, or cant be bothered they don't get back to you. (in my case they wouldn ' t answer my dispute concerning no-claims-discount and punitive charges!). I tried twice for 30minutes to telephone on their £1/ minute line and was left on hold listening to musak. I therefore would not want to risk having to go through a claims procedure with them. One can read evidence elsewhere that this indeed turns out to be a problem.

They do not have a culture or policy of nurturing and keeping customers. It is an aggressively priced business model which allows for attrition presumably as they front load the charges. In my case I fell foul of not delivering my 9 years no-claims evidence. Instead of trying to contact me or charging a little more until proven, they terminated the policy and refunded less than I was due. They owe me £81 and won ' t return emails. You pay for what you get, - AVOID.

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