Furniture Village www.furniturevillage.co.uk Review

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1.9 stars
Average rating for this product is: 1.9 out of 5

From 7 ratings and 40 reviews

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gillian dunn's Review of Furniture Village www.furniturevillage.co.uk

23rd Apr 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Delivery
    On time
  • Quality of website
    5 stars
  • Goods purchased & cost
    sofas £1350
  • Customer Service
    5 stars
Good Points

Customer service of store staff and repairmen excellent


Bad Points

Quality of my furniture shocking must have no Quality control. Thank goodness we got 5 year guarantee well need it.


General Comments

Bought 2 two seater ASPEN sofas from Furniture Village in April 2007. said 13 weeks delivery but due to unforeseen circumstances had to ask the to give us a later delivery date. Then a few weeks before got a phone call saying the were in the warehouse and we had to have them delivered in the next few days. They were delivered I thought it very strange that they had no protective wrapping on them just the blue delivery cover and white bags over them. They were put in place but immediately covered up as new carpet had not been fitted and were going to a wedding so did not look or sit on them for a few days. What a shock when we did our new lovely sofas were two different leathers and one was covered in scratches that had clearly covered badly and the seat at one side looked like it had been sat plenty and was sagging. I phoned furniture Village straight away and was told some one would come out. A very nice man came and agreed the were to different leathers and looked at the damage an said we would receive 2 new sofas. 4 weeks later they arrived looked ok, week or two down the line heard creaking noise on one sofa phoned someone came out and to my horror was told sides were holding it together with one screw he added extra screws to both sides. after he went started wondering about other sofa so put hand down side of sofa and found big gap and could feel screw so called store again man came out again did same thing to this one. Quite few months went by we thought great. We were still very apprehensive about sitting on them could not relax. Then a creak started again, again someone came out in January 2009 again put in more screws and sprayed springs. Its now April 2009 i am sitting waiting on someone coming out today because creak is back . Its very upsetting as its 20 months and we are still having problem's, wish we had never seen the ASPEN sofas, lets hope today brings a end to this nightmare.

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