Carphone Warehouse Mobile Phone Insurance Review

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0.8 stars
Average rating for this product is: 0.8 out of 5

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DaveD15's Review of Carphone Warehouse Mobile Phone Insurance

23rd Apr 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    0 stars
  • Have you made a claim?
    Yes
Bad Points

Awful awful awful customer service


General Comments

A few years ago when I lost my Blackberry, I went into a carphone warehouse store, blocked the old phone and walked out with a replacement handset. Oh how times have changed!

I lost my phone recently and Carphone Warehouse's new system (sometimes called Geek Squad and sometimes Lifeline) is atrocious. I went into a store and (after nearly 2 hours) finally managed to get my phone blocked and a temporary basic handset but they have said it will be at least a week before a replacement iPhone will be available IF THEY ACCEPT THE CLAIM! Even though I am insured for theft and accidental loss, the whole process is painfully slow. When I rang up, I was given an email that didn't work and then eventually got through to someone who said that they would look at it within 5 working days, the write to me, then a phone may be available 5 working days after that.

If I had known how bad the service was I would never have bought it from Carphone warehouse and I cannot believe how bad their customer service is or how little they seem to care. I have been to the store twice, sent a number of emails and called a dozen times (constantly being referred onto other departments) and I doubt I will get a replacement within a fortnight! I just hope that people don't make the same mistake I did!

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