Alliance & Leicester Current Account Review
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From 0 ratings and 20 reviews
25% of users recommend this product
suliwoo's Review of Alliance & Leicester Current Account
23rd Apr 2009
Overall Rating
- Customer Service

- Ease of use

Loging into the online system was tricky at first as i got my log in details wrong, and then strugggled to talk to a person about it on the phone - again because the log in details for phone banking are the same as online (which wouldn't work!). But eventually sorted out and i am used to their online banking system.
General Comments
Alliance & Leicester Current Account have nice friendly people on the phone, when I have managed to get through. £100 reward money paid promptly with no hassle, which I was expecting! Fast service opening account - with all documents, cards etc. coming through the post very quickly. Generally I am happy with the experience of using the switching service. I think there is an element of keeping on top of your debits, standing orders and transfers yourself and not simply leaving it to the bank (as they suggest). I had to ensure payments due were paid if they got missed during the switch, although they remind you to check this when you get their transfer instructions. I was very unhappy with the sudden lack of service from Halifax, and the rudness of their staff after being a customer of theirs for over 15 years. Overall a relatively painless move over to A&L.
On average, people found this review not helpful
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