glenc's Review of Barclays Bank
21st Apr 2009
Overall Rating
- Telephone Banking
- Local Branch
- Customer Service
- Internet Banking
- Cash Point Facility
Very hard to think of one. Lots of branches / cashpoints is probably the most positive comment I can think of
Bad Points
The rest - the service, the products, the red tape, the 'computer says no' attitude, the inefficicencies, the mistakes and the lack of apologies for mistakes.
General Comments
I've been a member of Barclays for 2-3 years now and I've got to say I've not yet had anything approaching good service.
We set up a mortgage with them which turned out to be a long and torturous process, riddled with inefficiences, mistakes and general calamity.
The call centres are pretty appauling too - if you actually need anything done you're probably in trouble.
The only glimmer of light is that the branch I normally go to - the Richmond Upon Thames branch - seems to have improved on its customer service levels. Still way off what they should be, but a vast improvement on a couple of years ago
Hopefully this improvement will continue and spread across the other functions/divisions.
In the meantime I'd definitely recommend looking elsewhere
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An Individual Savings Account (ISA) is a financial product available to residents in the United Kingdom. It is designed for the purpose of investment and savings with a favourable tax status. ISAs were introduced on 6 April 1999, replacing the earlier Personal Equity Plans...
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