Franke Triflow Water Filters Review

Good Points
While it works, it's very good at what it does.

Bad Points
Poor design, poor customer service.

General Comments
I had this franke triflow water filter unit fitted about two years ago. The first time I replaced the filter, things were fine, the second, I found it impossible to stop it leaking. I contacted the company asking for advice and they ignored my questions, suggesting only that I upgrade to their new stainless steel model. So I now have a useless filter system. It strikes me that it should come with an 'o' ring on the casing, but when I asked them about it, they didn't respond. I've talked to other people who have had the same problem with leaks, and the same lack of response from the company.