Turkish Airlines Review

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Turkish Airlines
2.5 stars
Average rating for this product is: 2.5 out of 5

From 4 ratings and 46 reviews

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Guest's Review of Turkish Airlines

18th Apr 2009

Overall Rating

0.5 stars
  • Value for money
    1 stars
  • Flight From - To
    UK- Turkey, Istanbul
  • Flight on time?
    0 stars
  • Comfort on flight
    1.5 stars
  • Flight Date
    April 2009
  • Ticket class
    Economy
  • Customer service
    0.5 stars
  • Quality of food
    1.5 stars
Good Points

Leather seats but horrible experience nonetheless


Bad Points

Too many to enumerate but general lack of consideration for the passengers, delays, vandalism of luggage...


General Comments

This is by far the WORST airline I have EVER travelled in. I won't write a very long review for fear of boring readers but here's a summary list of the woes that befell the 3 us while on a short holiday over Easter: 1) Flight departure delayed by 2 hours without warning or explanation, when we finally boarded the plane, we had to wait an additional 45 minutes (again no warning or explanation) before we finally took off. After nearly 3 hours of delay the captain explained that they were waiting to collect passengers from another flight (2 passengers delayed an entire plane...) 2) upon arrival to Istanbul, chaos ensued as no one could tell us where the transit DESK was located. We finally realised that by DESK, is meant the one person waiting at the foot of escalators at the bottom of a long corridor. No customer services rep was available 3) the second flight with Turkish airlines was again delayed with no warning for 2 hours and, to make this trip more interesting, the gate was changed TWICE and we were sent running from one end of the airport to the other. 4) The transport shuttle to the plane broke down, we had to walk the rest of the way to the creaky and unstable stairs. 5) mine and other passengers' luggage was broken (literally, with bits of metal sticking out); suitcases were badly torn.
The return trip was even more miserable with delays, frequent gate changes, and even more vandalism of the luggage. The crew lost their patience a few minutes into each flight; the catering was inadequate (they sold out of salmon so we had to eat chicken and they had no vegetarian option even though some passengers had specifically ordered one).
All in all a very disappointing flight. I have now made it my mission for the next 2 days to tell everyone about Turkish Airlines.

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