African Safari Club, Royal Star Review

Overall Rating

No good points

- salty water in bathroom and in swimming pools
- rude main manager and some personel
- very poor food (the worst which i had)
- old and dirty hotel (Palm Beach Hotel)
- no entertainment in hotel
- very slow and lazy service during meals
- very expensive trips and safari from ASC
- very poor transport from airport to hotel and from hotel to airport

I had very bad experiences with African Safari Club. Customer service before holidays is bad. They do not answer for emails and you can ' t get to many informations before departing.

I bought bed and breakfast hotel (Palm Beach Hotel) and on their website, it was continental breakfast. However, I had to pay for the breakfast partly in the hotel. We had coffee or tea, some fruit and bread. We had to pay for an omelette, fried eggs or any kind of eggs. They did not put any information about it on their website. Many times during a lunch or dinner, food was cold and added too much salt! When we complaint waiters gave us a new one portion but food was cold still.

Salty water in bathroom and in swimming pools! I think they take water from ocean. No air-conditioning in rooms and fan is very noise. Palm Beach Hotel is dirty and old.

Second thing is entertainment in Palm Beach hotel. I have to say that an entertainment in this hotel does not exist! We had evening bus from the hotel, which takes us to another one for an entertainment bus he always was late around 50 minutes! We complaint many times to a receptionist and main manager but they did not do too much with this case.

Third thing is misbehaviour of some personnel. Some of waiters were rude and they did not have an idea of customer service. The worst was main manager of the hotel. He promised me to resolve a problem but nothing better happened. He showed his bad side in the last day when our flight was delaying. We had to wait 6 hours for the African Safari Club resident. I tried to ask main manager what is happened with our flight, what can we do now and about any water or something to drink because all of us spent all money but he was rude and with one's back turned with back to me. It was unacceptable! How he could do it? Later he told us that we have to pay for everything but it was not our fault that our flight was delayed. After 6 hours, an African Safari Club resident came and then he explained everything. He offered a three soft drinks per person but we had to ask him for meals. Otherwise, we will not get anything more because he did not say about and we had to mention about it. Why we had to wait so many hours for the ASC resident? It was unprofessional!

Next bad thing was happening in the evening when were waiting for a bus which should take us to the airport. The bus should be at 7pm. We were before this time but the bus came after 8pm! We were asking a receptionist where is the bus but he was saying that is on the way. We founded out from a tourist from different hotel that the bus is on the way to the airport. We heard a conversation between receptionist and an employee that the bus did not come for us because the driver did not know he needs to come to our hotel and they need to arrange another one, which will be in an one hour. They forgot about us! We were waiting all time for the bus and nobody from hotel staff said something. When I asked receptionist that I would like to speak with main manager he tried to ignore me and had to repeat a few times my request. Finally, he went somewhere to find main manager but he did not come back!

The last thing is delayed return flight. The flight was late nearly 14 hours.

I am very disappointed from their holidays. I travel each year from different travel ' s agents and for the first time I encountered such problems. By these bad experiences, I will never purchase any holidays from African Safari Club.
I have sent a complaint to ASC and they answered but they wrote to me that it ' s not their fault! Can you imagine?