BMI www.flybmi.com Review

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BMI www.flybmi.com
2 stars
Average rating for this product is: 2 out of 5

From 2 ratings and 66 reviews

Thumb down 44% of users recommend this product

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Guest's Review of BMI www.flybmi.com

18th Apr 2009

Overall Rating

1 stars
  • Value for money
    0 stars
  • Flight From - To
    London Heathrow to Manchester
  • Flight on time?
    5 stars
  • Comfort on flight
    2.5 stars
  • Flight Date
    April 2009
  • Ticket class
    Economy
  • Customer service
    0.5 stars
  • Quality of food
    0 stars
Bad Points

Baggage delayed 36 hours
Baggage damaged and an item missing on arrival
Items within the baggage broken
Told I wouldn't be compensated for the damaged bag or goods.
Unacceptable customer service they take 40 minutes to answer the phone then fob you off when they finally do!


General Comments

Short flight from Heathrow to Manchester. Arrived in Manchester to be told baggage was missing and there was no record of it at Manchester. Told to wait 24 Hours. Had to contact BMI baggage department who are rather unhelpful. Bag arrived 36 hours later damaged with contents broken and damaged and an item was also missing. Was then told there would be compensation for the missing item. But the bag was deemed unsuitable by a baggage handler therefore there would be no further compensation.

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