David Lloyd Leisure Health Club Review

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David Lloyd Leisure Health Club
1.6 stars
Average rating for this product is: 1.6 out of 5

From 20 ratings and 165 reviews

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vhmehta's Review of David Lloyd Leisure Health Club

18th Apr 2009

Overall Rating

0.5 stars
  • Value for money
    1 stars
Good Points

club facilities like swimming pool, steam, racquets


Bad Points

Response from staff
lack of information / update on any change with the membership
harassment from their debt collector where even agency is not having full information / data points
club centric approach rather than customer centric approach (believe club staff itself under job loss pressure that resulting them into situation to blindly follow process and not looking at customer)


General Comments

We had joined David Lloyd Leisure Health Club Leeds club in November-08 and told in person that can downgrade the membership if not able to utilize racquets - Well don't believe in words spoken by their staff as there is no such thing in contract. At the same time we were trying to downgrade by giving in writing, meeting club manager in person, calling their membership team and everyone said you can't downgrade it where eventually they had already downgraded it !!! Isn't it surprise that membership has been downgraded but no one from Membership team to Club manager is aware and updating the status.
Overall lack of communication and information is too much at club. Bottom line is take everything in written from them and never believe in spoken words.

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