Designer Living www.designerliving.eu Review

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2.1 stars
Average rating for this product is: 2.1 out of 5

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Guest's Review of Designer Living www.designerliving.eu

17th Apr 2009

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

None


Bad Points

Never return calls
Rude and/or unhelpful staff (only 3, I believe run the Company)
Unprofessional staff who refuse to escalate the complaint to management.

No apology or acceptance that they may be at fault in any way.


General Comments

My experiences are almost identical to others describing their experiences with Designer Living. I deeply regret having encountered this company and placing an order at the Ideal Home exhibition last year (2008). The two sofas I ordered were delivered just within the maximum weeks quoted. However, on close inspection the workmanship was appalling. After numerous phone calls, messages left and calls not returned (way too many to mention here) Designer Living finally agreed to an independent report - which confirmed the workmaship to be substandard. During one call with the sales person, I mentioned the fact that although Designer Living implied that the leather furniture was made in Italy, this clearly was not the case. The products are distributed by Italsofa and made in China, Brasil or Hungary. She replied that she was not aware of this. In August, Designer Living agreed to replace both sofas and promised that I would have them before Christmas. After endless calls and excuses by Designer Living, I'm still waiting (April 09). A word of warning - you're in for consumer hell if you get involved with this company.

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Members' Comments onGuest's Review

  • Nick99 Rank: Corporal on 9th May 2009

    This is so consistent to the experience I had with this company. Incidentally I went back to the Ideal Home Exhibition this year and visited the Designer Living stand to discuss with them the appalling experience we had had. They could not have been less interested - no hint of concern or apology. Should I have expected anything more? Nick 99

  • Nick99 Rank: Corporal on 9th May 2009

    I found this review helpful because it is important that people DO NOT BUY FROM THIS COMPANY. They do not deserve your money. Personally i would prefer to stick pins in my eyes than to buy from them again.

  • jetboy Rank: Corporal on 2nd Nov 2009

    We havent even got as far as finding out where these sofas are from. We have already started a nightmare in dealing with these people and have only recently placed the deposit. I am so angry with them for the way they treat people and deeply regret not having seen these reviews first. We too have been told these sofas are made from Italian leather, in Italy so if this isnt the case then we have found another lie that we were told at the point of sale.