Easyspace www.easyspace.com Review

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Easyspace www.easyspace.com
1 stars
Average rating for this product is: 1 out of 5

From 2 ratings and 69 reviews

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Guest's Review of Easyspace www.easyspace.com

17th Apr 2009

Overall Rating

1 stars
  • Value for money
    2 stars
  • Content
    2 stars
Good Points

Hmm.


Bad Points

Over promise, under deliver


General Comments


I have used Easyspace for many years for my personal email and web hosting without any dramas.

So, when I was starting a new business venture, it seemed to be a good choice for our domain registration, web hosting and exchange hosting.

It took 2 weeks just for them to get Exchange up and running for us.

Firstly I was told to wait for DNS propagation - when this did not make it work after 3-4 days, they looked into it a little further. The MX records were wrong (and they said I must have changed something on them - I did not even know what MX records were at that point, let alone how to change them!). So they changed them and said wait another couple of days for propagation. Still no joy.

So, now they admitted something had gone wrong on the setup of our job on their backend server. They were working on it - give them 24 hours and it would all be solved.

Cue days of emailing them and being told that it was with their senior developer being resolved.

Eventually, 15 days later, I had Email - great!

So, then i wanted to upload a temporary webpage - but, once again, they'd set things up wrong - they'd not assigned any disk quota to my domain. Thankfully that was resolved in only 3 days.

So, then things worked well for a few weeks. But now, i have totally lost email again.

They've done something to the server to allow people on hotmail to email any exchange boxes they have (there seems to have been a problem there) and they've stopped ALL email working.

Emails now bounce back to the recipients. I can send Email though.

Yesterday they said it was resolved and that things would be up and running today. Today, they say that the MX record update did not go live and they hope it will back up and running tomorrow.

So, I am trying to run a new business and, so far, out of 8 weeks of having this domain, I have had 17 days of Email outage!

Pathetic.

They are always helpful on the tech support and tell you it is being sorted.

I genuinely think that they do not have the skillsets for the Exchange side of things.

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