Magnet Kitchens Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

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Robertvmmann's Review of Magnet Kitchens

17th Apr 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    7,000
  • Layout of shop
    0 stars
Good Points

None what so ever - started legal action is the best point.


Bad Points

There are too many to list; from start to finish Magnet were not interested once they took the full payment. No proper inspections, the design and measuring was very bad, two floods, 11 sinks, knocked down a wall to fit oven, hob wrongly fitted against Building Reg, H&S Exe called out, oven sank as we said the list goes on and on.


General Comments

We had a kitchen fitted by Magnet over 2 years ago. We had nothing but problems with Magnet (the fitters were fine " but did not get any help from the Shop/Head Office). We are now suing Magnet as they caused more damage by flooding our Kitchen, Dining Room and Living Room, while they were installing the kitchen. They used unqualified staff to connect the plumbing; the gas etc and we had to call the H&S Executive in.

The units were damaged before they were installed and even worst after the flood. Their design did not fit the kitchen area; we had about 11 different sinks due to poor design and a hole in the wall as the cooker would not fit (all because they did not measure and design it properly). We had a twin oven and the manager stated why we needed two ovens and another manager, after the flood, told us to claim off our insurance. The head office refused to talk to us, in the end we started legal proceeding. We would advise that if you are buying a new kitchen stay clear of Magnet and if like us you fall for their ' Full Circle Service ' get ready to take them to court. We should have know something was wrong when they asked for payment up front, they just believe you will get bored and drop any claim since they have the money (my husband is very disabled and that is why we changed the kitchen " he ended up have chest problems due to the dampness from the flood).

You have been warned, us Magnet at your peril.

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