Bruno's Mama Mia, Bedford Review

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3.4 stars
Average rating for this product is: 3.4 out of 5

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Guest's Review of Bruno's Mama Mia, Bedford

16th Apr 2009

Overall Rating

0 stars
  • Value for money
    2 stars
  • Average cost per head
    Not supplied
  • Atmosphere
    Family-oriented
  • Quality of food
    2.5 stars
  • Food Type
    Italian
  • How often do you eat here?
    Once a month
  • Quality of service
    0 stars

Our family of 5 people went to Brunos Mama Mia, in Bedford, for a quiet dinner out. Behind our table there was a birthday table booked for around 16 ppl. As we arrived they started their little party and it was very noise indeed, the restaurant helped their party adding a globe shaped night club lights and a very loud congratulations song. We asked to be moved to another table as we couldn't speak or hear each other but we just found a manager completely hostile towards us because of our request. A staff member arrived at our table asking: "Do you have a problem? ' We said yes sir, and insisted in moving away from that loud mess or we would have to leave, for our great surprise, we were given the option to leave. This was an experience that will not be repeated. To be honest we wouldn't give them another chance after the experience we had. We felt very sad, I will write to Bedfordshire on Sunday seeking their opinion on restaurant's hostility.
Mum said that she was shocked because she is a customer at Bruno's since they started their small restaurant in Bedford, so she didn't expect that treatment.
I am still shocked with their customer service/care, and we were angered about our mum being so upset due to that incident. I want to make sure that they know that in the same way they made their way up, with us dinning there a lot, they will make their way down without us, regular customers. I hope everyone who had bad experiences there follow the same as us.

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