unhappyhsbccustomer's Review of Nationwide Building Society
16th Apr 2009
Overall Rating
- Telephone Banking
- Local Branch
- Customer Service
- Internet Banking
- Cash Point Facility
Once I could have listed lots of good points but they have been eroded and now I sadly cant think of any.
Bad Points
The alarming decline in standards and product competitiveness - seems to be linked by their rapid expansion swallowing up other building societies.
General Comments
After years of being a loyal customer of Nationwide and very happy the last few years has seen a consistent and sad decline in customer service and in fact the products are less competitive too. For example the free overseas use of a credit card is on the way out. Interest on cheque account is now tired dependent upon income and the once brilliant e-savings account is a sad example of its former self.
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