B&Q Kitchens Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

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Carole Bayliss's Review of B&Q Kitchens

16th Apr 2009

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

none


Bad Points

after sales care


General Comments

I have just waited 10weeks for delivery of my new B&Q Kitchen, only to be let down by extremely poor customer service on delivery. Two days roir to delivery date i had a phone call to advice between 8am-1pm. therefore i was able to make arrangements to go out in the afternoon. however the morning of the delivery i got another phone call at about 8am to say would be about 11am- 3pm. I advised the caller of my arrangements and asked for close to 11am if poss.At 11.45am I rang the customer service dept. and asked if the driver could be given my mobile phone number. the member of staff promisd to callme back and also said that according to the drivers schedule he shold have been with me at about 11am. i managed to get my grandson to sit in for me during his dinner hour from work, and when he head to leave he left a note on the door with my daughters phone number on (she would have been here within 10mins) I also called the store again at about 2pm and was again promised a call back. No-one bothered to ring me and when i arrived home at about 4.40pm 2 cards from 2 differnt delivery men had been put through the door.I again rang the store and the staff did not even know what was to be delivered.They said they were not able to chase the delivery up as it was an 0800 number.I fell very strongly that B&Q staff don't know the meaning of customer service and went straight to the store for a full refund, obviously they could call the 0800 number then.I would never ever recommend B&Q to anyone, their waiting time and customer care is totally ridiculous.

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