First Choice Review

Overall Rating

The cabin crew on the flight were ok

On arriving at Palma airport, it was complete chaos, we managed eventually by blind luck to find a Thomson rep but we were looking for a First Choice Rep. We were pointed in the general direction of a coach and they hoped we had it right. We then waited and waited for passengers and eventually left without 13 of them. On arrival to Aqauasol aparthotel in Palma Nova again no rep and again complete chaos. We found our apartment, which we can only describe as awful. It was musty, damp and when we opened up the curtains we found the views we had were of the main road. Of which traffic never stopped. On going into the bedroom we were greeted with ants. The room was damp ans the beds were also damp. It was not a good start to the holiday. The ants were also in the kitchen area.
There was no tv and it didn't feel clean. there was dust and dirt under the sofas and beds. We met our rep the next day, who was completely useless, people actually got up and walked out in the middle of the talk. The rep gave us no information about local supermarkets, eating places etc and was only interested in the excursions. They were extremely expensive for what they were. We found out from other people about the supermarket and asked a receptionist about buses and taxis and they were the only member of staff that was helpful and was always polite. The rest of the receptionists were rude and very dissinterested in the guests and seemed to treat them as a inconvienence.
We wouldn't recommend First Choice to anyone and feel that Thomson have alot of work ahead of them to pull this company into an exceptable standard. I also wouldn't reccomend this hotel to anyone. We will not be travelling First Choice or Thomson again.

We booked our holiday through First Choice and at that point the staff were helpful. But as soon as this was complete we felt we were an inconvienance. Our tickets were one week late from when we were informed they would arrive. When we contacted First Choice after a message was left for us, we were told we are too busy to take your call. When we questioned them about this there was no apology and no concern at the bad customer service they had offered.