Thomson Holidays www.thomson.co.uk Review

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Thomson Holidays www.thomson.co.uk
1.9 stars
Average rating for this product is: 1.9 out of 5

From 9 ratings and 170 reviews

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Ron Barnbrook's Review of Thomson Holidays www.thomson.co.uk

15th Apr 2009

Overall Rating

2.5 stars
  • Value for money
    1 stars
  • Customer Service
    1.5 stars
  • Have you booked through this tour operator before?
    Yes
Good Points

The cruise, the Ship and the crew, the food was wonderful and plentiful.


Bad Points

The attitude of the reps. at the Hotel, the attitude of Thomson customer services, the prices at the hotel.


General Comments

Cruise and Stay on Thomson Celebration and Tenerife Dec 2008 - Jan 2009. The cruise was wonderful as per usual, the Hotel "Bahia Princess" was luxurious but ridiculously expensive. Even at the poor exchange rate it worked out at nearly £10 for a G+T and a pint of Lager.
The Thomson Reps were a pair of Numpty's and as useful as a one legged man in a backside kicking competition.
We booked a trip to Loro Parque wildlife park through the Rep. and it was a comedy of errors. The bus broke down on the way there, we were late and didn't get to see all of the shows we paid for, lunch was included and the chicken on my plate died of old age, we asked for a refund and the reps said they were looking into it and seeing the senior rep. etc. knowing we were leaving soon and hoping we would forget it when we got home, we didn't and complained to Thomson. The trip cost us £150 and we asked for a refund. We got a polite letter back saying basically, sorry you had a bad time but no refund. We wrote back again and they sent us a cheque for £50. Not happy with this we wrote again and this time we were bluntly told that we could take them to court. Nice eh?

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