Written on: 15/04/2009 by HayleyWinkle (2 reviews written)
awful customer service and complaints procedure
in particular the transfer of equity department
lack of communication
5 weeks ago my partner and i applied to transfer equity on a property from his ex's name into my name at a cost of £150.
We filled in all the forms, sorted a solicitor and just had to wait for Nationwide to sort it out. Unless you practically harrass them on a daily basis nothing gets done, ringing the transfer of equity department gets you nowhere as no one ever bothers to answer the phone they just leave you on hold.
We rang the general enquiries line and after nearly an hour of being put through to different departments and being put on hold we finally got through to someone who said they were still waiting for some information from us, simply my partners addresses for the past 3 years. which our mortgage advisor should have included in the original application.
Basically if you've got a problem no one wants to help, they just pass you on to different departments/say they will look into it and ring you back/cut you off
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