Nationwide Mortgage Review

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Nationwide Mortgage
2.4 stars
Average rating for this product is: 2.4 out of 5

From 1 rating and 19 reviews

Thumb up 53% of users recommend this product

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HayleyWinkle's Review of Nationwide Mortgage

15th Apr 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Repayment Method
    Repayment
  • Product
    Fixed rate
Good Points

none


Bad Points

awful customer service and complaints procedure
in particular the transfer of equity department
lack of communication


General Comments

5 weeks ago my partner and i applied to transfer equity on a property from his ex's name into my name at a cost of £150.

We filled in all the forms, sorted a solicitor and just had to wait for Nationwide to sort it out. Unless you practically harrass them on a daily basis nothing gets done, ringing the transfer of equity department gets you nowhere as no one ever bothers to answer the phone they just leave you on hold.

We rang the general enquiries line and after nearly an hour of being put through to different departments and being put on hold we finally got through to someone who said they were still waiting for some information from us, simply my partners addresses for the past 3 years. which our mortgage advisor should have included in the original application.

Basically if you've got a problem no one wants to help, they just pass you on to different departments/say they will look into it and ring you back/cut you off

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