Spark Energy Gas & Electricity Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

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BecksD's Review of Spark Energy Gas & Electricity

15th Apr 2009

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

None. At all.


Bad Points

They do not respond to emails, they leave you on hold, they harass you, are rude, are not trained, they try and scam you at every turn and they are one of the most expensive suppliers.


General Comments

Spark energy harassed myself for weeks demanding for us to change our electricity to themselves. We finally agreed because our letting agent had given them ALL of our details and we were fed up, it seemed cheaper so we agreed. However, our letting agent gave them the wrong meter number so we ended paying for 2 months worth of our neighbours electricity. We found this out when we had been paying our electricity to Npower all along.
We tried to leave and switch our neighbour back to her original supplier (BG) but to no avail. After many many phone calls to them telling them to switch everyone back we get debt collection agencies sending threatening letters.We contact citizens advice and sent Spark a letter telling them the problems and ordering them to fix it. We finally get our money back and the debt collectors off our back and we were told it would all be sorted.
We have just had a bill from them demanding £367 from us. We are with Npower and had been told that our neighbour would be switched back! She is an elderly woman and we are students.

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