Haven Holidays, Kiln Park Review

Overall Rating

Hard to think off any at the moment . Some parts they are trying to renew
near the beach walkway. Patio/ grass/ ramps around some of the vans.
Mash & Barrel area modern with nice big settees overlooking the poor run down pool .

Plastic covered pillows , we bought more the following day from tescos.
VERY dated /run down in pool and pool area and the lockers not working and keep your £1 coin!!!
Attitude of reception staff in relation to genuine complaints by customers
staff in the mash and barrel eating area asking if your meal was ok 4 times. Too much.

we stayed in kiln between 3rd-6th april. we hired a prestige 2 bed caravan, from haven.we were given a van let by an owner. the first thing to go "pear shaped" was the key didn't fit the door.they gave us another, though the hassle of going back to reception to ask didn't start the holiday off well. i asked the rep if it was a non smoking caravan, to which she replied "the owners are smokers but they smoke outside."
when we opened the door we were greeted with what can only be described as "overpowering stale smoke". as a non smoking family , this was not acceptable,but we thought with a good airing off fresh air and vanilla fabreeze candle it would go!! the static itself was modern but with (old fashioned ) ornaments dotted around. the beds were not made up as the owner hadn't long vacated the van , but the rep assured us that someone was on their way, we didn't have a view as such but we were ok with the proximity in relation to the pool etc.. houskeeping arrived to make the beds up soon after but were unable to as no bedding to do it . the sheets were dropped off later, but there was no duvets or pillows.we left it for the rest of the day and gave them time to do it ,but it got to evening and they still hadn't been done .we wasted calls off our mobile to reception to see what was happening, and each time they said someone was on their way to do them. in the end i made them up myself which was gone 8-45pm we have young children who needed their beds. the service off the team there was ok to start with, though they wanted to give us breakfast vouchers in compensation for the inconvenience.we didn't accept this. the smoke was the main concern as i didn't want any other non smoking family to go through what we experienced. haven have a non smoking policy in all their vans.these owners actually had ashtrays dotted around .we got a refund off £50 and i had to sign to say that i was not going to take it further. the customer service lady was really surly with me and tried to say that haven cannot moniter all caravans with regards smoking . i disagreed as they were well aware of these owners as the rep had told us when she dropped the keys off , she had been in the van with them that morning so must have smelled the smoke and seen the ashtrays on the table and sideboard. on our return home following a 4 night break in bluestone , all our clothes were smelling of smoke !!

we will not be going there again to stay. as regular haven holiday makers we have been to many sites,in the past,and this one was the worst of them all which is a shame as it was on our doorstep.
haven has lost our custom!! bluestone from now on.