Guest's Review of Goldtrail Holidays, www.goldtrail.co.uk
12th Apr 2009
Overall Rating
- Value for money
- Ease Of Navigation
Great town, beach, shame about the goldtrail experience and holiday hotel
Bad Points
as above
General Comments
Very very dissapointed with whole Goldtrail Holidays experience.....could'nt wait to get back to UK.
Arrived at hotel claiming to be 5*, well dissapointed as I would give it no more than a 2* rating. Dirty rooms, burnt out carpets, stained walls, stained bedding, no working loo, no working light bulb in loo, no mini bar, no internet, .............much more!!
Having highlighted problems with rep, took her 3 days to acknowledge as she was too busy with those spending money with her booking tours......by the way you can get the same tours outside of hotel for half the price!
Day 4, we changed our room to nothing better, however least the loo worked! Having put us through this misery for first few days, the Goldtrail Rep would not even consider a waiver of teh aircon (which you have to pay £25 weekly for), or consider an extension of the room at chckout date for only 1/2 Hour.......not a very accomodating hotel and a very unhelpful, very, unprofessional and arrogant goldtrail rep.
This was the first ever goldtrail holiday that we have ever booked and I assure you the VERY last!
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