Laptops Direct www.laptopsdirect.co.uk Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

From 11 ratings and 238 reviews

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rjy's Review of Laptops Direct www.laptopsdirect.co.uk

12th Apr 2009

Overall Rating

1 stars
  • Value for money
    2.5 stars
  • Delivery
    On time
  • Quality of website
    2 stars
  • Goods purchased & cost
    Laptop PC £1200
  • Customer Service
    1 stars

I attempted to buy a tablet PC early in March 2009 ; first they delivered a damaged computer, then they were unable to provide a replacement so eventually refunded, but excluded the delivery charge. I had to raise a customer service enquiry and eventually got all my money back. Six weeks later I have no laptop, yet I feel grateful to have got all my money back, despite going through a whole load of hassle and being out of pocket from all the national rate calls to customer services.
To be fair to them, I followed their procedures to the letter and the returns process worked as it should have done (make your own mind up about them forgetting to refund the delivery charge)
Consider the following before you buy from Laptopsdirect :-
They charge 1.5% extra for using a credit card " factor that in the price they offer.
Their customer service telephone number is charged at national rate.
Stock levels were ' >20 ' when I ordered ; after returning my damaged laptop 3 days later, they suspiciously had no stock left and were unable to supply a replacement.
I was bombarded by e-mails and phone calls to take up their technical helpline service.
Read the T ' s and C ' s very carefully " note how strict their returns policy is ; raising a form within 24 hours, packaging has to be exactly as specified, their technical people have to agree with your description of the fault " I felt very vulnerable.
I agree with many of the comments about their after-sales service " they don ' t come across as very professional on the telephone or by eMessage and they don ' t seem very interested in helping you.
Maybe I was just unlucky, or maybe I had a lucky escape " either way, I will not be buying from Laptopsdirect again.

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