Talk Talk Review

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Talk Talk
0.9 stars
Average rating for this product is: 0.9 out of 5

From 0 ratings and 141 reviews

Thumb down 16% of users recommend this product

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NinaB's Review of Talk Talk

Overall Rating

0.5 stars
  • Value for money
    1 stars
  • Customer Service
    0 stars
  • Extra Features
    0.5 stars
  • Reception
    1 stars
  • Reliability
    0.5 stars
Good Points

I get free phone calls to my daughter who is also with Talk Talk otherwise I would change the phone line as well as the broadband as I am disgusted with the standard of customer service.


Bad Points

Absolutely hopeless since I wanted to switch to a new address


General Comments

Was with them for over a year at my old address with few problems although I did find their broadband problematic at times - but hey it was free. Since moving house nothing but problems. Nothing has been done by the dates they have given me. When I call customer services I get a different person every time who just seems to be reading from a script rather than being able to sensibly answer a query. They even told me I had my first name wrong as they had a different initial. (Obviously I must have forgotten my own name??!!)
Five people told me they would add caller display to my acount but it took over a month for it to be done.
I was given three different dates for my broadband to go live, but not informed of any change to the date until I phoned to enquire why it wasn't working on the due date.
All I wanted was for them to swap the service I had at my old address to my new one but this seems to be akin to rocket science for this company.
As I now also have to pay for the broadband service - £15 per month I am going to change service providers as I am sure I can get a more efficient service for less cost from somewhere else.


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