NinaB's Review of Talk Talk
12th Apr 2009
Overall Rating
- Value for money
- Customer Service
- Extra Features
- Reception
- Reliability
I get free phone calls to my daughter who is also with Talk Talk otherwise I would change the phone line as well as the broadband as I am disgusted with the standard of customer service.
Bad Points
Absolutely hopeless since I wanted to switch to a new address
General Comments
Was with them for over a year at my old address with few problems although I did find their broadband problematic at times - but hey it was free. Since moving house nothing but problems. Nothing has been done by the dates they have given me. When I call customer services I get a different person every time who just seems to be reading from a script rather than being able to sensibly answer a query. They even told me I had my first name wrong as they had a different initial. (Obviously I must have forgotten my own name??!!)
Five people told me they would add caller display to my acount but it took over a month for it to be done.
I was given three different dates for my broadband to go live, but not informed of any change to the date until I phoned to enquire why it wasn't working on the due date.
All I wanted was for them to swap the service I had at my old address to my new one but this seems to be akin to rocket science for this company.
As I now also have to pay for the broadband service - £15 per month I am going to change service providers as I am sure I can get a more efficient service for less cost from somewhere else.
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