Esporta Health Clubs Review

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1.2 stars
Average rating for this product is: 1.2 out of 5

From 7 ratings and 256 reviews

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Guest's Review of Esporta Health Clubs

10th Apr 2009

Overall Rating

1 stars
  • Value for money
    1 stars
Good Points

many machines. Generally up to date.
Spacious.


Bad Points

Extremely expensive and unflexible. Extremely poor customer experience. Sometimes it looks like if they would like playing in the high class, but they haven't learnt that you need something else, not just just money, to do it.


General Comments

Extremely poor customer experience. The contrast between the first approach -when they want your membership- and the days after is unbelievable. The employees are indifferent, and very often not very well trained for the task. You can ask some help, but the advice is really of very little help and poor quality. Esporta Health Clubs willingness to create a good environment is not clear. And the sooner they can close, the better. So 45 min before closing you will be jumping around vacuum cleaners and brooms... If you need to talk to somebody, just wait. You can never find somebody appropriate, they say they will call back, or write back to your emails. Just wait, may be one day...
The do not show the most minimum talent for business. If you talk about quitting, nobody will make the minimum attempt to stop you...

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