EasyJet Review

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EasyJet
2.4 stars
Average rating for this product is: 2.4 out of 5

From 12 ratings and 232 reviews

Thumb down 48% of users recommend this product

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236Flyboy's Review of EasyJet

10th Apr 2009

Overall Rating

2 stars
  • Value for money
    1.5 stars
  • Flight From - To
    Tenerife
  • Flight on time?
    1.5 stars
  • Comfort on flight
    1.5 stars
  • Flight Date
    April 2009
  • Ticket class
    Economy
  • Customer service
    1 stars
  • Quality of food
    1 stars
Good Points

Flights priced competitively compared with charter flights to Tenerife.


Bad Points

Speedy boarding did not work on return flight and was a waste of money. Poor operation and supervision of boarding at Tenerife. Expensively priced food and drinks on board.


General Comments

We flew with EasyJet from Gatwick to Tenerife recently and returned to Gatwick 2 weeks later. The outbound flight was fine, the aircraft was on time and the speedy boarding system that we had paid extra for worked well so we were able to get seats with a bit more leg room. The return flight from Tenerife was a complete shambles. The fight was called far too early and we ended up in a large scrum at the bottom of some stairs where we were kept waiting for over 45 minutes until the boarding staff finally realised that there was a problem with the aircraft. The small space at the bottom of the stairs was so crammed it soon became quite airless and we had to bang on the sliding doors to attract the attention of the driver of the coach that was waiting to take us to the aircraft. He was unable to open the doors and had to radio for help to get a member of the boarding staff to open the doors to provide some fresh air. A few minutes later we were then told to make our way back to the gate as there was a delay with the aircraft. After a further 45 minutes the boarding procedure re-commenced and we ended up on a very crowded coach to take us to the aircraft. The speedy boarding system was completely useless in this situation as there was no attempt to supervise any priority of boarding from the coach to the aircraft.

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