BHS Review

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3.5 stars
Average rating for this product is: 3.5 out of 5

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Zantina's Review of BHS

10th Apr 2009

Overall Rating

1 stars
  • Value for money
    3 stars
  • Quality of service
    1 stars
  • Goods purchased & cost
    Nightwear £10 (sale price)
  • Layout of shop
    3 stars
Good Points

The store generally had a good choice of reasonably priced clothing.


Bad Points

Attitude to customer not good and I will think twice about going to BHS in future!


General Comments

The attitude to customers has definitely changed for the worse in this store. I recently purchased an item of clothing from BHS in the sale. As it had a black mark on, I had an extra 10% discount. However, when I got home to look for the washing instructions I noticed it was a very large size. It had been on an incorrect hanger, and there was no visible size on the neck or tag. Had I not searched for washing instructions I would not have been able to see the actual size. The garment still had the tags in place, I hadn't removed anything, but trying to get them to change it was extremely difficult as they kept on about policy etc. etc., In the end I was able to purchase another similar item which was more expensive. I was also told it was very RARE for them to exchange in these circumstances and I should consider myself LUCKY!

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