Shoe Zone Review

Watch this item
2.1 stars
Average rating for this product is: 2.1 out of 5

From 10 ratings and 9 reviews

Thumb down 44% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Guest's Review of Shoe Zone

9th Apr 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    trainers 9.99
  • Layout of shop
    1 stars
Good Points

none


Bad Points

After 2 emails of complaint and no response very poor service and rude managers.


General Comments

On the 28th of Feb I bought two pairs of trainers for my 7 year old. After 4 weeks of wearing one pair for school they split across the toe on both shoe. I took them back to Shoe Zone in Chippenham as I didnt have my receipt the assistant called the manager to assess them. She quite bluntly told me my son had "hammered them" and as such would not refund or replace. I explained to her that if my son had hammered the shoes they would be worn on the soles and scuffed on the toe these trainers had hardly any wear marks at all. Only when I asked for the customer services number did she replace them for an identical pair with out giving me the option of an alternative. She did not give me the number as requested and also said she would not replace them if it happened again as there have been no other complaints about that particular style. She ended by saying they might have become stiff and cracked if they got wet I hardly think your shoes are designed to stay dry all the time this is England! The trainers that were faulty are style 80293 size 2.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

Guest's review has yet to be rated - Be the first!

How helpful did you find this review?