Iberia Airlines Review

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Iberia Airlines
1.5 stars
Average rating for this product is: 1.5 out of 5

From 14 ratings and 188 reviews

Thumb down 22% of users recommend this product

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gregsim's Review of Iberia Airlines

8th Apr 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Flight From - To
    London, UK to Joburg, South Africa
  • Flight on time?
    0 stars
  • Comfort on flight
    0 stars
  • Flight Date
    December 2008
  • Ticket class
    Economy
  • Customer service
    0 stars
  • Quality of food
    0 stars
Good Points

None


Bad Points

Poor customer service
Poor baggage handling
Unfriendly airline staff
Poor telephone assistance
Broken seats on plane
Horrible food


General Comments

We flew with Iberia Airlines over Christmas and after my horrible experience with the airline I will never fly them again. Firstly, when we arrived at our destination we were told (after waiting over an hour for our luggage) that it never made it to the plane on our departure (it was left in Madrid) and that we would only get our luggage in the next few days. Eventually when we did get our luggage we found that a number of items (Christmas gifts for family) had been stolen from our bags. When we tried to report this to Iberia we found that there phone system was not operational. We were not able to contact them for two weeks, apparently there phone system was down!! We were told that we needed to send a list of the stolen items to their head office in Madrid. After doing this twice (they said the first letter never arrived) it took three months of continuous chasing up on our part only to be finally told that they would not refund us for the theft because there was no visible damage to our bags (The bags had been in Iberia's possession for four full days- plenty of time for someone to pick the lock and take whatever they wanted). During this three month ordeal, Iberia have not bothered to contact or apologize to us once, we have had to do the chasing up only to be told that its not their problem. I will never fly Iberia again and urge anyone else to fly a more professional airline.

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