Guest's Review of Orange Broadband www.orange.co.uk/time
7th Apr 2009
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
In November 2007 I cancelled Orange broadband when they bought over Wanadoo (on the basis Orange sneakily tried to enforce a 12 month contract when they took over). As part of the transfer to my new provider (Sky) Orange erroneously cut me off early a week before the Sky was connected lesving me high and dry without broadband. Because of the inconvenience caused the Orange telephone service dept., after a lengthy and expensive call, agreed (and confirmed in a follow up telephone conversation) to waive the final 17.99GBP payment, which I accepted as fair considering the inconvenience caused.
Surprised indeed that just recently (15 months later) I receive a threatening legal letter from Orange's bailiffs threatening court action unless I pay the outstanding 17.99GBP debt!!. God knows what bad debt list I am now on!. I paid the sum just to minimise the damage to my credit rating.
What is clear is that Orange as a company has no co-ordination between departments - what one department agrees the other will subsequently refute. And they won't mind taking you to court over a few pounds or denting your credit rating. Their management show a distinct lack of control; my advice would be to avoid them like the plague. I have read similar experiences about Orange on other web sites. There are plenty of good quality and trustworthy broadband providers out there - Orange isn't one of them
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