IF Internet Banking www.if.com Review

Watch this item
1.7 stars
Average rating for this product is: 1.7 out of 5

From 0 ratings and 33 reviews

Thumb down 30% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


puma613's Review of IF Internet Banking www.if.com

7th Apr 2009

Overall Rating

1 stars
  • Value for money
    2 stars
  • Ease of Use
    3 stars
  • Used service for
    1 year and over

It was a few years ago that I was with IF, but I thought id tell you my experience. (it wasn't good in the end!)

Everything ran fine for a while then suddenly my debit card kept bouncing payments. There were enough funds in the account but if I wanted to buy petrol at a petrol station say, the payemnt would be rejected. Also direct debits stopped working and the automatic payment that went from the current account to the loan account (loan repayment - the loan was with IF so this was internal to them) stopped working.

So obviusly there was something wrong with my account but trying to get that message through to them even after about a dozen phone calls / emails was impossible. They just said the problem isnt at their end, if the direct debit wasnt working it was down to the company requesting the payment.

2 months of this and I had to threaten to cancel my account before they finally showed any interest in the problem, someone looked into it at IF and phoned me up and said a block had been put on my account in error (am admin arror at their end), thats why all these payments had been rejected, said he'd put £30 on to my account as compensation, but that never happened.

Totally disgusted with them I moved to First Direct whose customer service is a million times better (they actually care and dont just tell you any old rubbish to get rid of you).

This was 6 years ago though and im sure loads of people get a good service from them but I won't have anything to do with them ever again.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

puma613's review has yet to be rated - Be the first!

How helpful did you find this review?