davepick's Review of Laptops Direct www.laptopsdirect.co.uk
7th Apr 2009
Overall Rating
- Value for money
- DeliveryA few weeks late
- Quality of website
- Goods purchased & cost£458
- Customer Service
None
General Comments
The worst customer service EVER. They refuse to even discuss honouring the extended 3 year warranty on the Fujitsu Siemens laptop my 13 year old son saved up a full year to buy himself. In the view of Laptops Direct the power cord on laptops aren't designed to be unplugged!! Therefore my son must be responsible for the power socket on the motherbaord stopping working. NEVER EVER BUY FROM LAPTOPS DIRECT
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Members' Comments ondavepick's Review
OgreHunter on 27th Apr 2009
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Check the Sale of Goods Act. Products must be "of merchantable quality" and "fit for purpose". Laptops Direct would have a hard time persuading a court that a laptop should be tethered to the mains.
The Sale of Goods Act has teeth, so use it. The Small Claims Court is cheap and low-risk and also has teeth, so use that too.
Companies like this one rely a lot on psychology; that the average person feels too small to take on the might of a big company. Big companies are but fleas compared with the Law however. Fight back!