NPower Review

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NPower
1 stars
Average rating for this product is: 1 out of 5

From 1 rating and 57 reviews

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Hstroud1's Review of NPower

6th Apr 2009

Overall Rating

0 stars
  • Value for money
    0 stars
Bad Points

Everything - admin, complaints handling, address keeping, record keeping, and being polite to customers seems to be something they struggle with.


General Comments

Npower are apalling - I had an account with them and moved house - they told me I wouldn't receive a bill for a month and would write to me to confirm the amount - however before doing this they took over £104.00 from my account with no notice what so ever. Costing me bank charges. They now claim they wrote to me, but they didn't and I even have documentary evidence of this becuase they wrote to my old address stating they didn't have a forwarding address for me- so I find it hard to understand how they could send me a bill when they didn't have my address- although I did give it to them. The administration is apalling. I have now incurred charges and they claim they have done nothing wrong. I don't get a response from a person just an automed response and they are really rude. The administration is the worst - they can't provide a breakdown of the bill and have quite clearly overcharged me - they charged me an extra £104.00 on top of my monthly £42.00 even though I didn't have gas for over a week in february. Its crazy. I have requested information from them and they still have not supplied this. They have not provided me with a full statement of account which I have been asking for for ages and they are awful to do business with.

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