Hertz Car Rental Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

From 1 rating and 65 reviews

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mariap's Review of Hertz Car Rental Car Hire

6th Apr 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Country & City of hire
    London to use in Seville
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    19/03/09
  • Condition of vehicle
    Good
Good Points

none


General Comments

I booked a car in advance declining the additional insurance from Hertz. When arrived at the airport late at night and after 15 minutes wait in the queu we were told asked to sign an agreement and given the key. The agreement printed has the additional insurance I declined in the web booking.When I returned the car to pay I pointed out that I did not book the insurance which was higher than the car hire charges. I paid as I need to catch a flight but I disputed the charges in a written complaint form. It is noticeable that there is complains information in the agreement or in their web site. I telephoned and made a complaint to customer services and I was told too bad you signed for it and you agreed to pay those charges. No warning, no explanation that the insurance was added. the booking agreement has a price guarantee note which gives you a false security because Herzt does not to keep to it. Herzt is a rip off. the office in Seville uses sharp practices

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