Amigo Autos Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

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lohiu's Review of Amigo Autos Car Hire

5th Apr 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Country & City of hire
    Spain ,Madrid
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    12/2008
  • Condition of vehicle
    Average
Good Points

none


General Comments

Bad customer service at Amigo Autos. Hidden extra cost not specified in the final amount. Chosen as it was the only one offering a diesel car but later none was available so had to wait until the afternoon to have one available..... Again bad customer service....

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Members' Comments onlohiu's Review

  • jomo061 on 29th Apr 2009

    In Spain they have an item called the complaints book, if you are unhappy with the service that you are being supplied you can ask for the book, it is a legal requirement for them to have this and it carries a lot of weight in Spain.

    Amigo Auto additional charge for fuel, car seats and insurance for wheels and glass is standard, however not to have the car you booked available for your arrival or upgrading your car with an additional charge are grounds to ask for the book, I have used this many times with amigo autos and Carjet and found staff to be very responsive once I have asked for the book.

    Every public place in Spain - be it a shop, restaurant, bank, information centre or even bus - has a sign on the wall that says "This establishment has a complaints book for any customers that require them" (in both English and Spanish, although occasionally the English is dropped in favor of Catalan or Basque). It is a legal requirement for them to have this and it carries a lot of weight in Spain.

    So, if you receive bad service in a shop or bar, ask the assistant or barman for the complaints book (point at the sign on the wall if you don't speak Spanish). It might be better to ask a different assistant to the one you have a problem with.

    The forms are bilingual, so you shouldn't have a problem filling it out. Keep the two copies indicated (usually the green and white ones) and hand in the other (usually pink).

    Each form is followed up and the establishment can suffer heavily if the law sides with you - if two people make a similar complaint they are even more likely to find in your favor.

    You may be wondering how this will help you when you are only staying a few weeks in the country. Well, so seriously are these forms viewed, you often don't even need to fill one out - as soon as you ask for the book the service often changes instantaneously and you find you get what you want without having to go through with your complaint.