Joda's Review of Fitness First
2nd Apr 2009
Overall Rating
- Value for money
I am so clouded by their money grabbing attitude that I can't find anything positive to say about Fitness First. Avoid at all costs.
Bad Points
The staff have been consistently unhelpful - and on occasion very rude. The hassle I experienced by 'personal trainers' trying to get me to pay them for individual sessions even though I have made it quite clear I am not interested got to the point where I was nervous about using the gym. I tried to transfer to another branch but after turning up for three separate appointments to be told that the person I needed to see was not there, I gave up. The unbelievably bad customer service when I tried to cancel my membership, which I did fully under their terms of use, has led me to endless phone calls trying to stop them from taking money out of my account. They even tried to deny receipt of the letter I had written cancelling my membership, which they later magically found, and I am still receiving calls from them months on.
General Comments
Don't go near Fitness First.
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Web Links
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