Kodak ESP 9 Review

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robertl's Review of Kodak ESP 9

1st Apr 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality
    0 stars
Good Points

Potentially everything but let down by the software as it did not work


Bad Points

We tried to install this device a number of times. We were told by Kodak that the uninstall process did not really work and we had to download special software to clear out the PC after each install attempt


General Comments

The printer driver and management software for the Kodak AIO would not load on a new Windows XP DELL Pc and whilst the support was easy to contact the suggestions made did not resolve the problem. The final attempt, at Kodak's suggestion, was to remove Microsoft's .NET software and then install the system. This had the affect of screwing up the PC, disabling Windows Update and making the connection to a Windows Server inoperable. Alll resolved by a system restore going back 3 weeks! We sent it back and got our money back within the 30 day timescale. We simply could not afford to devote any more time to get it to work.
In this day and age we should expect devices like this to be installed and work without having to undo much of the Windows intrinsic software.

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