Vertbaudet Review

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1 stars
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carodriguez21's Review of Vertbaudet

1st Apr 2009

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

NONE


Bad Points

their costumer service is appalling, i had problems with every order. it 's just not worth the hassle!


General Comments

I have had two bad experiences with Vertbaudet. First, I placed an order for a sleeping bag, which was in stock. My card was charged for it straight away but the item arrived more than a month after and I had to call various times to chase it (which costs a fortune). No apologies for this from the company!

I should not have ordered from that company again but the items are lovely and I thought maybe I had bad luck the first time. So last month I ordered another sleeping bag. Despite the fact that I only made one order I received two identical items and was charged for two separate orders. After various e-mails and calls, Vertbaudet admitted it was a mistake. However, they made it very difficult for me to get my money back. I was asked to call the courier and arrange collection as if it was a normal return, which for me it meant taking a day off from work to wait for collection! I could not be bothered with all of this ' so to this date they have not given me my money back ' I wonder how many people they do this to!!! DO NOT BE TEMPTED (LIKE I WAS) BY THEIR LOVELY ITEMS ' THEIR COSTUMER SERVICE IS APPALLING AND IT'S JUST NOT WORTH THE HASSLE.

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