Northwest Airlines Review

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Northwest Airlines
1.8 stars
Average rating for this product is: 1.8 out of 5

From 1 rating and 76 reviews

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Guest's Review of Northwest Airlines

1st Apr 2009

Overall Rating

2.5 stars
  • Value for money
    1.5 stars
  • Flight From - To
    Osaka-Tokyo-Detroit-Houston
  • Flight on time?
    2.5 stars
  • Comfort on flight
    2.5 stars
  • Flight Date
    March 2009
  • Ticket class
    Economy
  • Customer service
    2.5 stars
  • Quality of food
    2.5 stars
Good Points

Best one-way ticket price. Detroit Airport is a hub for NWA, and is one of my favorites for good customs service, clean airport, and easy layout with trams for assistance.


Bad Points

Dated planes on many big routes, very limited customer service, sometimes very dirty planes.


General Comments

Recently took a Osaka-Tokyo-Detroit-Houston-flight with Northwest Airlines. Osaka flight ended late by one hour, barely making the next leg. Tokyo-Detroit was in a non-updated, filthy (dirty) Boeing 747 with no personal video display. Staff were quick to service at needed intervals, but did little more. Food ranged from "good" to "completely inedible." Detroit-Houston was a good flight with a well-servicing flight staff and on-time.

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